Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Why do your prices have ranges?
Our apartment homes are priced individually based on the amenities and features.
What is the application fee and is it refundable?
Application fees are $60 per person 18 and older occupying the apartment. You may pay these in office, or online by credit card, a small fee will apply. There is an administrative fee of $250. All application fees are nonrefundable.
How do I apply?
Applications may be found under the “Floor Plans” tab of our property website, or you can stop in the office for a paper application during business hours. You can view our available units to find your perfect home. Must be 21 or older to be a leaseholder.
Which utilities do I pay?
Residents are responsible for paying their own gas and electric bills through Ameren and Spire, and will pay for Water, Sewer, and trash in addition to your monthly rent.
What is the security deposit?
Standard security deposit starts at one month of rent.
When is my rent payment due? What day of the month am I liable for a late charge?
Rent is always due on the first and a $100.00 late fee is assessed on the 4th of every month (even Sundays and holidays). An additional $80 late fee is assessed on the 9th if rent is not paid in full.
How can I pay my rent?
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
What kind of pets do you allow? How many pets may I have?
Up to 2 pets, cats or dogs, are allowed. Any number of pets living in the apartment will then require a one-time, nonrefundable $250 pet fee, $400 for 2 pets. Monthly pet rent is $30 for the first pet and an additional $20 for the 2nd pet. Breed restrictions apply, please see out full Pet Policy here.
If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is $2000. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
If I am part of the military and receive deployment or reassignment orders, can I break the lease?
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
How can I refer a friend?
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?
We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Do you have cable/Internet services?
Is renters’ insurance required?
All residents are required to maintain renter’s insurance with at least $100,000 worth of liability coverage. We recommend using ePremium.
Can I grill on the property?
You are allowed to use gas or electric grills on the property. Restrictions apply to wooden decks. Please contact the office with questions.
I am locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. After hours, please contact a locksmith.
I have lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.
Since I've moved in the staff has been really good. I like how close I am to the highway, and there are a couple of restaurants I can walk to. I had to ask maintenance to repair my toilet and they took care of me quickly. I'd recommend it here!- Anonymous
I truly enjoyed working with Meena. She was always very nice, friendly and professional each time there was a need to speak with her. I give her a 5. I enjoyed living here, it was quiet and Cheryl( asst. Regional manager) was always very helpful.. a 5. Parking: 3 until we got handicapped sign. Noise: 4 usually quiet- Anonymous
Meena is doing great job in handling customers concern towards maintenance issue and address them very smoothly, management is pleased to have great staff- Anonymous
With Covid-19 a lot of people are struggling and I am one of them but with the help of Abbey I am getting through it. I love my apartment and I love the management (Abbey). I would recommend these apartments- Google Review
It's been great and very happy living at cedar trace apartments. Everything is near by and elementary school is blue ribbon school. Stayed for almost 6 years in the same apartment/building. Thank you for being so nice for these many years- Google Review